MTTA (minutes)
28m
↓10m from Dec
< 30 min ✅
MTTR (hours)
14.2h
↓4.9h from Dec
< 24 hrs ✅
Patch SLA %
84%
↑13% from Dec
Target: 95%
Closure Rate
91%
↑7% from Dec
Target: 95%
📈 KPI Trend (6 months)
MTTA (min) — lower is better
Patch SLA % — higher is better
👥 Team Performance
| Team | Assigned | Resolved | SLA % | Avg MTTR | Status |
|---|---|---|---|---|---|
| Infrastructure | 89 | 78 | 87% | 12.4h | Watch |
| Application Dev | 67 | 58 | 79% | 18.2h | At Risk |
| Cloud Ops | 54 | 51 | 94% | 9.8h | On Track |
| End User Compute | 42 | 40 | 95% | 6.2h | On Track |
| Network | 28 | 24 | 82% | 14.7h | Watch |